Dealing With the Customer from Hell: A Survival Guide
Заглавие:      Dealing With the Customer from Hell: A Survival Guide
ID на Книгата:      514
Автори:      Shaun Belding
ISBN:      0773761039
Издател:      Stoddart
Дата на публикуване:      2000.03
Брой страници:      0
Език:      Английски
Рейтинг:      5 
Корица:      cover
Описание:     

Review

"Explains preventative strategies to avoid encountering problems in the first place, and advises salespeople on how to control their emotions if problems do occur." Training Journal "Will help you understand difficult people and explain how to deal with them." Leeds Chamber Bookshop "Practical tips for defusing emotional situations, resolving conflicts with customers and improving your service." GetAbstract --This text refers to an out of print or unavailable edition of this title.


Product Description

They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. They whine and demand inordinate amounts of time, pushing buttons and raising blood pressure. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce. "Dealing with the Customer from Hell" introduces realistic, practical and compelling strategies for working with those 'very special people' who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution. Whether the customer is on the telephone, in person, in the office or on the sales floor, "Dealing with the Customer from Hell" shows how to consistently take away the stress and create a result that works for everyone. --This text refers to an out of print or unavailable edition of this title.


About the Author

Shaun Belding is the president of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. --This text refers to an out of print or unavailable edition of this title.

   

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